Dear Customer

I would like to thank all those merc customers for their continued support over the years.

Firstly staff safety is of the most importance - Therefore as of last week the merc office was closed. This was to reduce the use of public transport and reduce the potential spread of COVID-19.

The merc web store remains operational until the UK government tells us otherwise.

The team working at the warehouse is limited in order to enforce social distancing. I have also restricted the hours. In short I am letting orders build over a few days. I then select team members, who work locally to our distribution centre to come in with myself to process them in one go. The team either walk or cycle to work and do not use public transport.

Therefore when you place an order with merc it will be processed, but I would ask you to be a little patient on the delivery times. Your understanding will help merc comply with our responsibilities to ensure for a safer working environment and less movement around the city. This combined effort will help reduce the spread of COVID-19.

For customer service it is ideal to send emails to our customer service email account as the phones are only open from time to time.

As many of you are staying home, please share you experiences with us on social, and above all please keep your self updated with your national governments advise and stay safe

From Merc London's Director and Brand Owner

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